Terms

Terms of service

1. About us

All Bright Experts Ltd is a company registered in England and Wales under company number 16193658. Our registered office is 207 Watling Avenue, Edgware, United Kingdom, HA8 0NA. You can contact us at info@allbrightexpertsltd.co.uk or 020 7205 7386.

2. Quotes and bookings

A website enquiry is a request for information and does not itself create a booking. A contract is formed when we confirm the service, scope, address, date or schedule and price in writing, or when we begin the service at your agreed request.

Quotes are based on the information, photographs and access details supplied to us. Please check the booking confirmation and tell us promptly if anything is incorrect. Unless stated otherwise, a quote is valid for 30 days and applies only to the specified work.

3. Service scope

We will provide the agreed cleaning service with reasonable care and skill. The booking confirmation should identify what is included, any exclusions, approximate duration or team size, and any special requirements.

Cleaning improves condition but cannot guarantee that every stain, mark, odour, infestation, defect or pre-existing problem can be removed. Specialist treatment, waste removal, external work, high-level work, hazardous substances, mould remediation, pest treatment and moving heavy or unsafe items are excluded unless expressly agreed.

If the condition, size, risk or requested work is materially different from the information provided, we will explain the issue and any revised price or timing before doing additional work. You may accept the change, keep the original agreed scope where practicable, or cancel the affected additional work.

4. Your responsibilities

You must:

• give accurate information about the property, scope, condition and any time-critical requirement;
• provide safe, lawful and timely access, including keys, entry instructions, parking permissions and working utilities where needed;
• tell us about hazards, alarms, fragile or specialist surfaces, damaged items, pets, occupants, allergies and relevant health-and-safety requirements;
• secure cash, jewellery, confidential material, medicines and other valuables, and remove unlawful or dangerous items;
• provide reasonable space for equipment and keep children, pets and other people away from active work areas; and
• obtain any landlord, building-manager or third-party permission required for the service.

We may pause or refuse work that would be unsafe, unlawful, abusive or materially outside the agreed scope. We will explain why and, where reasonably possible, agree a safe alternative.

5. Access, keys and alarms

We will take reasonable care of keys, access codes and alarm details and use them only to provide the agreed service. You should not send permanent access codes through insecure channels where a temporary code is available. Unless otherwise agreed, you remain responsible for locking the property and activating alarms after an attended service.

If we cannot enter or work because access, utilities or essential instructions were not provided, this may be treated as a late cancellation. Any charge will be limited to reasonable costs and losses caused by the failed visit, taking account of costs we avoid or work we can reallocate.

6. Timing and delays

We will perform the service on the confirmed date or within the confirmed window. Arrival and completion times may be estimates unless expressly agreed as essential. We will notify you of a material delay as soon as reasonably possible and offer an appropriate revised arrangement. We are not responsible for delay caused by events beyond our reasonable control, but this does not remove any statutory right you may have to cancel or obtain a remedy.

7. Prices, deposits and payment

The confirmed price includes applicable taxes unless we clearly state otherwise. If no exact price was agreed, the charge will be reasonable for the service provided. Any deposit, minimum booking value, additional charge or payment deadline will be stated before the booking is confirmed.

Invoices must be paid by the date and method shown on the invoice. If an undisputed payment is overdue, we may send reminders, pause future services and recover interest or reasonable recovery costs where the law allows. Please contact us promptly if you believe an invoice is incorrect.

8. Consumer right to cancel

If you are a consumer and the contract is made online, by telephone or away from our business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason. You can cancel by any clear statement sent to our email or postal address. You may use the model form below, but you do not have to.

If you ask us in writing to start during the 14-day cancellation period and then cancel before the service is complete, you must pay a proportionate amount for work properly supplied up to cancellation. If the service is completed in full during that period after your express request and acknowledgement, the statutory cancellation right ends once the service is fully performed.

Where the statutory cancellation right applies, we will make any refund due without undue delay and normally within 14 days after being told of the cancellation, using the original payment method unless we agree otherwise.

9. Other cancellations and changes

After any statutory cancellation period, please give as much notice as reasonably possible if you need to cancel or reschedule. The booking confirmation may state a reasonable notice period and cancellation charge. Any charge will reflect the costs and losses the cancellation actually causes, after deducting savings and taking reasonable steps to reallocate the booking. It will not operate as an unfair penalty.

We may cancel or reschedule if a team member is unavailable, conditions are unsafe, access is impossible, payment is materially overdue, or an event beyond our reasonable control prevents performance. We will give as much notice as reasonably possible and offer a new date or refund any amount paid for a service we do not provide.

10. Quality concerns and remedies

Please inspect the work when reasonably possible and tell us about any concern promptly—ideally within 48 hours—providing photographs or details that help us investigate. This reporting request does not reduce your statutory rights.

If the service was not provided with reasonable care and skill, we will consider an appropriate legal remedy, which may include repeating the affected work within a reasonable time and without significant inconvenience, or providing an appropriate price reduction where repeat performance is impossible or has not been completed within a reasonable time.

11. Damage and liability

Please notify us promptly of alleged loss or damage and preserve relevant evidence. We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill or breach of contract, subject to applicable law. We are not responsible for unavoidable deterioration, ordinary wear, pre-existing damage, inherent defects, undisclosed special-care requirements or loss that we could not reasonably have foreseen.

Nothing in these terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

12. Photographs and reviews

We may take proportionate job photographs where reasonably needed to record condition, scope, quality, completion, an incident or a complaint. They will be handled according to our privacy policy. We will not use identifiable customer, home or workplace photographs in advertising without separate permission.

Reviews are voluntary. If you submit a review directly to Google, Trustpilot or a social platform, that provider also processes the information under its own terms. We may respond to or quote a public review fairly, but we will not disclose private booking information in a public response.

13. Business customers and third-party bookings

If you book for a business, landlord, agent or organisation, you confirm that you have authority to do so and to provide necessary access and occupant information. A separately signed framework, service-level or commercial agreement takes priority where it conflicts with these terms. Consumer-only rights do not apply to a booking made wholly for business purposes.

14. Ending recurring services

Either party may end a recurring arrangement by giving the notice stated in the booking or commercial agreement. If no period is stated, reasonable written notice is required. We may end immediately for serious safety issues, violence or abuse, unlawful instructions, repeated access failures or material non-payment, after considering whether the issue can reasonably be resolved.

15. Complaints

Please email info@allbrightexpertsltd.co.uk with the booking details, what went wrong and the outcome you are seeking. We will acknowledge the complaint, investigate it fairly and provide a response without unnecessary delay.

16. General terms

If a court finds one term invalid, the remaining terms continue to apply. A delay in enforcing a right does not waive it. No person other than you and All Bright Experts Ltd has a right to enforce this contract, except where the law provides otherwise.

These terms and the contract are governed by the law of England and Wales. Consumers may bring proceedings in the courts available to them under applicable law and retain any mandatory protection of the country in which they live.

17. Model cancellation form

Complete and return this only if you wish to cancel a qualifying consumer contract: