Privacy
Privacy policy
1. Who we are
All Bright Experts Ltd is the controller of the personal information covered by this notice. Our company number is 16193658. Our registered office is 207 Watling Avenue, Edgware, United Kingdom, HA8 0NA.
For privacy questions or to exercise your rights, email info@allbrightexpertsltd.co.uk, call 020 7205 7386, or write to the registered office above.
2. Information we collect
Depending on how you deal with us, we may collect:
- your name, email address, telephone number and contact preferences;
- the service address, postcode, access arrangements and information about the property or workplace;
- the service requested, preferred dates, quote, booking, payment and invoice information;
- messages, complaints, feedback, reviews and records of our communications;
- job notes and, where agreed or reasonably required, photographs recording property condition or completed work; and
- technical and security information, such as IP address, browser/device information, form-security logs and cookie choices.
Please do not send us sensitive personal information unless it is genuinely needed for us to provide the service safely. If you provide health, accessibility or other sensitive information, we will use only what is necessary to make suitable arrangements, protect someone’s vital interests, meet legal duties, or establish, exercise or defend legal claims, as applicable.
3. How we obtain information
We usually obtain information directly from you through our website, email, telephone, social media or in person. We may also receive it from someone arranging a service for you, a landlord, letting or managing agent, an employer or organisation responsible for a site, a referral partner, or a publicly available business source. If you give us another person’s details, please make sure you are authorised to do so and direct them to this notice.
4. Why we use information and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Respond to enquiries, understand requirements, arrange a visit and prepare a quote | Taking steps at your request before entering a contract; and our legitimate interest in managing enquiries |
| Confirm, schedule and provide cleaning services; manage access, changes, payments and customer support | Performance of a contract; and legitimate interests where we deal with an agent, employer or other business contact |
| Maintain invoices, accounts, tax and statutory business records | Legal obligation |
| Manage quality, photographs, complaints, accidents, safeguarding, insurance and legal claims | Contract, legal obligation, and our legitimate interests in providing a safe service, maintaining standards and protecting legal rights |
| Protect our website and communications from spam, fraud, misuse and security threats | Our legitimate interests in keeping our systems and business secure |
| Send optional consumer marketing by email or similar electronic message | Your consent, or the limited existing-customer exception where the law permits it; you can opt out at any time |
| Send relevant business-to-business marketing | Our legitimate interests, subject to applicable electronic-marketing rules and your absolute right to object |
| Use non-essential analytics or advertising cookies | Your consent, which you may withdraw through cookie settings |
Where we rely on legitimate interests, we consider the business need, necessity and effect on you. You can ask for more information about that assessment or object to this use.
5. If you do not provide information
You do not have to provide personal information. However, without essential contact, property and service information, we may be unable to quote for, arrange or provide the requested service. Marketing choices are always optional and do not affect your quote or service.
6. Who we share information with
We share information only where reasonably necessary with:
- authorised All Bright team members and cleaning professionals assigned to the work;
- website hosting, form, email, IT, storage, security, analytics and communications providers acting for us;
- accountants, insurers, professional advisers and payment or banking providers;
- landlords, agents, property managers or organisational clients where they arranged or are responsible for the service; and
- regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required or necessary to protect rights and safety.
We do not sell or rent personal information. Independent services such as Google, Trustpilot, Instagram, Facebook, Threads and TikTok process information under their own privacy terms when you choose to visit or interact with them.
7. International transfers
Some technology providers may store or access information outside the United Kingdom. Where UK data-protection law treats this as a restricted transfer, we use an adequacy regulation or appropriate safeguards, such as approved contractual protections, and carry out any required risk assessment. You may contact us for more information about relevant safeguards.
8. How long we keep information
- Unsuccessful or unbooked enquiries: normally up to 12 months after the last meaningful contact.
- Customer, booking and service records: normally up to 6 years after the service or customer relationship ends where needed for contracts, accounts, disputes or legal claims.
- Invoices, payments and accounting records: normally 6 years from the end of the relevant company financial year, or longer where the law requires.
- Complaints, incidents and insurance records: normally up to 6 years after closure, or longer where a claim, safeguarding need or legal requirement applies.
- Website form and security logs: normally up to 90 days unless required to investigate misuse or an incident.
- Analytics data: up to 14 months where analytics has been enabled with your consent.
- Marketing records: while you remain subscribed. We may retain a minimal suppression record after opt-out so we do not contact you again.
We may keep information for less time. We may keep it longer if required by law, a regulator, an unresolved complaint or a legal claim. When it is no longer needed, we delete or anonymise it securely.
9. Security
We use proportionate technical and organisational safeguards, including access controls, secure website connections, form-spam controls, software maintenance, restricted administrative access and appropriate supplier arrangements. No internet service can guarantee absolute security, but we review risks and respond to suspected incidents.
10. Your data-protection rights
Depending on the circumstances, you may have the right to be informed; access your information; correct inaccurate or incomplete information; ask for erasure or restriction; object to processing, including direct marketing; receive certain information in a portable format; and withdraw consent at any time without affecting earlier lawful use.
You will not normally have to pay a fee. We may need reasonable information to confirm your identity and understand the request. We normally respond within one month, although the law permits extensions in some complex cases. Some rights are limited and exemptions may apply.
11. Complaints
Please contact us first at info@allbrightexpertsltd.co.uk so we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator, at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.
12. Cookies and website analytics
Our website may use strictly necessary technology for security, form submission and your privacy choices. These functions do not require consent where they are genuinely necessary. We will not set non-essential analytics or advertising cookies unless you choose to allow them.
If enabled with consent, Google Analytics helps us understand website use through information such as pages visited, approximate location, device/browser information and interaction data. You can reject analytics without losing access to the website and change your choice later through the cookie settings link. Browser controls can also delete or block cookies.
13. Automated decisions and children
We do not make decisions producing legal or similarly significant effects using solely automated processing. Our website and cleaning services are not directed at children, and service bookings should be made by an adult or authorised organisation.
14. Changes to this notice
We may update this notice when our services, suppliers or legal duties change. We will publish the new version here and change the “last updated” date. We will provide a more direct notice if a change materially affects how we use existing information.